We ship to the EU & delivery is free for UK Mainland orders over £75, or click & collect in-store
Everything you wanted to know about the HB&B Sub Club but were afraid to ask...
Your eyes aren't deceiving you. But let's be clear, this is no ordinary beer subscription box. If you want a cheap box of beer, there are plenty around. But we're talking seriously great beers here - award winners, limited edition brews, the latest FOMO fuss... The kind of beers you'll want to shout about, show off to your friends or give pride of place to of in your cellar. The kind of beers we get excited about. You also save considerably on what you'd pay for these beers individually - around 10-20% dependent on the length of subscription (usually more because we're not very good at sticking to budget and OMG OMG OMG, so many good beers).
Why "up to 12" beers?
We're committed to making each month's box jaw-droppingly awesome, so want to have the flexibility to include all kinds of beers - these could be 750ml sharers, 660ml bombers or deservedly expensive sours - rather than being tied to 12 small bottles. No filler, remember? That’s our promise.
Can I choose my own beers?
No. The HB&B Sub Club boxes have been specially curated to be awesome, but if you'd prefer to select your own beers, just head to our online shop and go crazy.
What if I don't like dark/sour/hoppy/[insert style here] beers?
Your All Killer No Filler box will contain a range of different styles, from decadent darks to sensational sours to hoppy heroes. Future boxes will be style-selective, but they’re a bit further down the track...
Do I have to get the box every month?
The All Killer No Filler box is a monthly box. But if you choose the monthly option without any commitments, you can stop whenever you like. We may offer quarterly boxes in the future should there be demand.
Can I skip a box if I’m on a subscription plan?
Yes. Login into your account and click on Billing Schedule on the left to see all of your upcoming orders. To skip a delivery, click Skip to the right of the delivery you’d like to skip.
What’s all this 'membership' business?
So that we can assure all HB&B Sub Club members get the very best beers, we’re capping the number of boxes available, increasing the numbers as and if/when beer stocks allow. Once we've reached our limit, anyone wanting to sign up after that will have the opportunity to go on a waiting list and will be notified when a place frees up.
When will my box be sent out?
On or around the 15th of each month.
When will I be billed?
When you sign up, your first payment will be taken immediately. After that, if you choose the monthly box, which auto-renews each month until you decide to stop, you’ll be billed on the 10th of every month.
Do I have to get it shipped?
No - you can select the pick up at shop option when you sign up. For space and storage reasons, however, you’ll need to be able to collect your box from the shop within 7 days of being notified that it’s packed and ready for pick-up.
Tell me more about the shipping.
Sure. We charge shipping as an additional cost because we know some customers will choose to pick up at shop, and besides, all of our boxes are already rather nicely discounted (see above). We charge a standard shipping fee of £7.95 per order for deliveries to the UK mainland. (Please email us for Northern Ireland/Scottish Highlands pricing.) If you choose a 3/6/12 month subscription, you'll get discounted shipping.
We work with APC/Transexpress as we believe it offers the safest, most reliable service - i.e. your boxes should arrive in one piece.
Why is it so expensive to Northern Ireland/Scottish Highlands?
We ask this question all the time. Who knows why UK couriers charge such stupid fees for this service? But they do. You can be assured we make no money from our courier charges - in fact, we absorb some of the costs to make it more reasonable for you.
Can I get the box sent internationally?
Not just yet, but we’re working on it. Stand by, caller...
Can I cancel my subscription?
Sure. All you need to do is log into your account and click the cancellation button, and your deliveries will cease. If you’ve signed up to a 3, 6 or 12 month subscription and bow out early, you’ll be refunded the remainder of your subscription in line with the number of boxes you've received.
I have an HB&B discount code - can I use it with the subscription boxes?
Sorry, no. The boxes are already discounted, so you're already winning.
Tell me how I can win a 750ml sharing bottle.
We're inviting all of our subscribers to post photos of their subscription box/the beers contained within to Twitter and/or Instagram using the hashtag #hbbsubclub. Each month we'll draw a winner from all the entries, and the lucky photographer will get a 750ml sharing bottle with their next delivery. This competition is only open to HB&B Sub Club members and photos must be posted between the 15th (the date that month's box is sent out) to the 12th of the month following. The judges' decision is final and no correspondence will be entered into etc etc.
Will you be doing a vegan or gluten-free box?
Not as an ongoing subscription box at this time, but please feel free to get in touch with us and we can put together a selection for you.
I have more questions that aren’t covered here.
No problem - drop us a line on firstname.lastname@example.org or give us a call on 020 7450 0284 and we’ll be happy to help.