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We ship to UK mainland with free delivery on orders over £75 or click & collect in-store


Delivery & Returns

Shipping

Click & Collect:
Place your order online and choose 'pick up at shop' at checkout. We'll pack your order right away and send you a confirmation email. Your order will be ready to pick up during our shop opening hours.

Standard Shipping:
We charge a standard shipping fee of £7.95 for orders to the UK mainland. We aim to pack and ship all orders on the same day. We now use the APC/Transexpress overnight service, as we believe this offers the best, most reliable service. (It's a fraction more expensive than some other courier services, but it means your purchases should arrive in one piece.)

We can deliver to Northern Ireland and the Scottish Highlands for £20.95.

Orders placed before 12pm will be shipped on the same day. Most orders are received the following working weekday but please allow 2-3 working days in the event of an unexpected delay. APC/Transexpress will provide you with tracking information and options should you need to rearrange delivery. Any questions regarding your delivery please get in touch.

Free Shipping:
All orders over £75 have free shipping (UK Mainland Only).

Returns

Breakages do occasionally happen. Please let us know straight away if there's anything broken and we'll refund you for the broken items or send you a replacement.

If you're unhappy with your delivery then please contact us via email or telephone (+44 20 7450 0284) within seven working days after it's received. The items must be returned in their original condition and packaging within 14 days from the date of delivery of your order. We will refund the value of your order minus any discounts and delivery charges. Ensuring the safe return of the package and postage cost will be the responsibility of you, the customer.

Title is retained with Hop Burns & Black Ltd until payment in full is received, and until you, the customer, takes final delivery of the goods.

We make every effort to supply goods as shown on our web site, however occasionally we do have to substitute beers for an alternative of equal or greater value, where a valid substitute is available. In the event this needs to happen, we will always attempt to contact you first.