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Delivery is free for UK Mainland orders over £75, or free local delivery over £40


Delivery & Returns

Shipping

 

Priority 1-2 day Weekday Shipping:
We charge a standard shipping fee of £4.95 or £7.95, depending on the size and weight of your order, for orders to the UK mainland. This is calculated at checkout. We use the APC Transexpress/DHL overnight services, as we believe they offer the best, most reliable service. HB&B subsidises all shipping costs to keep the price as low as possible, but it may still work out slightly more expensive than some other courier services – however, it offers your purchases the best chance of arriving in one piece!

We can deliver to Northern Ireland and the Scottish Highlands for £20.95. We regret that we cannot deliver internationally.

Orders placed before 12pm Mon-Fri will be dispatched on the same day. Orders placed at weekends will be dispatched on the next working day. The vast majority of priority service orders are received the following working weekday but please allow up to 3 working days in the event of an unexpected delay with the courier service. APC/Transexpress/DHL will provide you with tracking information and options should you need to rearrange delivery. Any questions regarding your delivery, please get in touch.

Same Day Delivery (weekdays, London only):
This premium across-town service is available for London-based customers who need their order ASAP. Orders received before 5pm will be dispatched the same day; orders received after 5pm will be dispatched the following day. Costs are automatically calculated based on distance and time of day, and usually delivered within three hours.

Free local delivery (2-3 days):
This delivery option is free for online orders of £40 and over for customers in postcodes closest to our Peckham and Deptford shops (see below). If your postcode is within our delivery areas, this option will be shown at the checkout. Our team will liaise with you with regards to the timing of your deliveries, with delivery runs planned for Mondays, Wednesdays and Fridays. If you need same-day shipping, please see above. Please note that due to demand, we may have to occasionally close off local delivery slots temporarily. If this is the case, please check back in later.

Postcodes that qualify for local delivery include those close to our Peckham Rye/East Dulwich shop: SE5, SE15, SE22, SE23, SE24; and those close to our Deptford shop: SE4, SE8, SE10, SE13, SE14, SE16. These may change once the service gets bedded in, dependent on demand and logistics. For more information, please read our blog.

Free UK shipping:
All orders over £75 have free priority shipping (UK Mainland only, excluding Scottish Highlands, Islands and Northern Ireland).

Pick Up at Shop:
Our shops are closed so this service is suspended at the moment. Please take advantage of our local delivery option.

Build a Box:
This shipping option has been sadly retired for the time being while we're in lockdown to avoid confusion with other delivery options and to conserve space in our very crowded HB&B HQ. Sorry about that. It will return when normal service resumes!

Packaging

We use thick walled cardboard boxes and paper padding for most orders - we try to avoid plastic wherever possible but will sometimes reuse bubble wrap and biodegradable chips from goods that have been sent to us.

Returns

Very occasionally, an order may arrive damaged due to courier mishandling. We prefer to offer credit on these very rare occasions rather than use wasteful packaging on every delivery. If your delivery arrives damaged, please send us a photo of the package and broken contents, and we will arrange a credit or, if practical, a replacement.

If you have changed your mind about your order, please contact us ASAP via email or telephone (+44 20 7450 0284) within 14 working days. We regret that due to the nature of our products (designed to be consumed fresh), we are unable to offer refunds after 14 days. The items must be then be returned in their original condition and packaging within 14 days to receive a refund. Ensuring the safe return of the package and postage cost will be the responsibility of you, the customer. 

Title is retained with Hop Burns & Black Ltd until payment in full is received, and until you, the customer, takes final delivery of the goods.

We make every effort to supply goods as shown on our web site, however occasionally we do have to substitute products for an alternative of equal or greater value, where a valid substitute is available. In the event this needs to happen, we will always attempt to contact you first.