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Delivery is free for UK Mainland orders over £75, or click & collect in-store


Delivery & Returns

Shipping

Click & collect:
Place your order online and choose 'pick up at shop' at checkout. We'll pack your order right away and send you a confirmation email. Your order will be ready to pick up during our shop opening hours. Due to space constraints, orders must be collected within 7 days unless by prior arrangement. 

Build a box:
This option allows you the freedom to swoop in and buy those limited-edition specials while you can, then park them until you're ready to get the order on the road. Select your products and go through to the checkout where you'll see Build a Box in the shipping options. Select this, then complete your order, and we'll set these products aside for you. You can then add to your shipment by making more orders. Once you're ready to send, let us know by adding a note to your order or emailing us - we'll then either send you a shipping invoice, or if it's over our free shipping threshold, we'll get it on a courier. Freshness is imperative to us, so please note we can only compile "build a box" orders for 14 days unless by prior arrangement.

Priority 1-2 day weekday shipping:
We charge a standard shipping fee of £4.95 or £7.95, depending on the size and weight of your order, for orders to the UK mainland. This is calculated at checkout. We use the APC Transexpress/DHL overnight services, as we believe they offer the best, most reliable service. HB&B subsidises all shipping costs to keep the price as low as possible, but it may still work out slightly more expensive than some other courier services – however, it offers your purchases the best chance of arriving in one piece!

We can deliver to Northern Ireland and the Scottish Highlands for £20.95. We regret that we cannot deliver internationally.

Orders placed before 12pm Mon-Fri will be dispatched on the same day. Orders placed at weekends will be dispatched on the next working day. The vast majority of priority service orders are received the following working weekday but please allow up to 3 working days in the event of an unexpected delay with the courier service. APC/Transexpress/DHL will provide you with tracking information and options should you need to rearrange delivery. Any questions regarding your delivery, please get in touch.

Free UK shipping:
All orders over £75 have free priority shipping (UK Mainland only, excluding Scottish Highlands, Islands and Northern Ireland).

Packaging

We use thick walled cardboard boxes and paper padding for most orders - we try to avoid plastic wherever possible but will sometimes reuse bubble wrap and biodegradable chips from goods that have been sent to us.

Returns

Very occasionally, an order may arrive damaged due to courier mishandling. We prefer to offer credit on these very rare occasions rather than use wasteful packaging on every delivery. If your delivery arrives damaged, please send us a photo of the package and broken contents, and we will arrange a credit or, if practical, a replacement.

If you have changed your mind about your order, please contact us ASAP via email or telephone (+44 20 7450 0284) within 14 working days. We regret that due to the nature of our products (designed to be consumed fresh), we are unable to offer refunds after 14 days. The items must be then be returned in their original condition and packaging within 14 days to receive a refund. Ensuring the safe return of the package and postage cost will be the responsibility of you, the customer. 

Title is retained with Hop Burns & Black Ltd until payment in full is received, and until you, the customer, takes final delivery of the goods.

We make every effort to supply goods as shown on our web site, however occasionally we do have to substitute products for an alternative of equal or greater value, where a valid substitute is available. In the event this needs to happen, we will always attempt to contact you first.